1. Return Policy

Due to the nature of skincare, personal care, and hygiene-related products, PHIMEDY does not accept returns once an order has been delivered.

Products once delivered will not be taken back for return due to change of mind, product no longer required, wrong product selection by the customer, personal preference, dislike of texture/fragrance, or expectation of specific results.

However, if you receive a wrong product, damaged product, defective product, or product with a verified issue, PHIMEDY may offer a replacement or refund after internal assessment and approval.

2. Replacement Policy

Replacement requests will be considered only in the following cases:

·        Wrong product received

·        Damaged product received

·        Defective product received

·        Product issue verified by PHIMEDY after internal assessment

To raise a replacement request, please contact PHIMEDY within 5 business days of receiving the order at wecare@phimedy.com. Customers may be required to share the order ID, registered mobile number/email ID, product images, outer packaging images, invoice copy, and unboxing video if required for verification.

Replacement is subject to stock availability and approval from PHIMEDY’s internal team. If the same product is not available, PHIMEDY may offer an alternative product or refund, depending on the case.

3. Replacement / Refund Requests Will Not Be Accepted In The Following Cases

·        The product has been used, opened, altered, or tampered with.

·        The product is damaged due to misuse, mishandling, or overuse.

·        The original packaging, labels, price tags, invoice, freebies, or accessories are missing.

·        The product packaging is damaged after delivery by the customer.

·        Batch number, serial number, or product identification details are tampered with.

·        The issue is reported after the allowed request period.

·        The product was received as a free gift, sample, offer product, or promotional item.

·        The issue is related to personal preference, fragrance, texture, suitability, or expected results.

4. Refund Policy

Refunds will be processed only after PHIMEDY completes internal assessment and verification of the order, product condition, payment status, and delivery status.

Refunds may be approved in the following cases:

·        Order cancelled before shipment

·        Order cancelled after shipment and returned back to PHIMEDY by the delivery partner

·        Wrong, damaged, or defective product issue verified by PHIMEDY

·        Replacement not possible due to stock unavailability

·        Any other case approved by PHIMEDY after internal review

Once approved, refunds will be initiated within 3-5 business days. For prepaid orders, the refund will be processed to the original payment method. For Cash on Delivery orders, the refund will be processed through bank transfer to the bank details shared by the customer through email.

After PHIMEDY initiates the refund, the bank or payment provider may take additional time to reflect the amount in the customer’s account.

COD charges are generally non-refundable once the order is shipped or delivered, unless the refund is approved due to an issue from PHIMEDY’s end.

5. Damaged, Defective or Wrong Product Received

If you receive a damaged, defective, or wrong product, please contact PHIMEDY within 5 business days of delivery. Please share the following details for faster verification:

·        Order ID

·        Registered mobile number or email ID

·        Product images

·        Outer packaging images

·        Invoice copy

·        Unboxing video, if available or requested

Please do not dispose of the product or packaging until the verification process is completed. PHIMEDY will review the request internally and decide whether the case is eligible for replacement or refund.