At PHIMEDY, we aim to deliver every order safely, correctly, and within a reasonable delivery timeline. This policy explains our free shipping terms, Same Day and Next Day Delivery availability, estimated state-wise delivery timelines, cancellations, replacements, refunds, and return conditions.

1. Free Shipping Policy

PHIMEDY offers free standard shipping on all products and all order values across serviceable locations in India.

·        There is no minimum order value required for free standard shipping.

·        Free standard shipping is applicable on every product listed on the PHIMEDY website, subject to availability and delivery serviceability.

·        No separate standard shipping charge will be applied at checkout.

·        Delivery remains subject to pincode serviceability, order confirmation, stock availability, courier availability, and operational feasibility.

Important: The Rs. 49 COD charge is not a shipping charge. It applies only when the customer selects Cash on Delivery as the payment mode.

2. Same Day and Next Day Delivery - Mumbai / Selected Serviceable Pincodes

Same Day and Next Day Delivery is available for eligible Mumbai / selected serviceable pincodes, subject to stock availability, order confirmation, payment verification, address verification, courier availability, weather conditions, public holidays, and operational feasibility.

·        Orders placed and confirmed before 10:00 AM will be attempted for Same Day Delivery.

·        Orders placed and confirmed at or after 10:00 AM will be attempted for Next Day Delivery.

·        The delivery mode will be assigned automatically based on the order confirmation time and serviceability of the customer’s pincode.

·        Same Day / Next Day Delivery is not guaranteed for all Mumbai addresses and will depend on pincode serviceability and courier availability.

·        No separate Same Day / Next Day Delivery charge will be applied unless specifically communicated on the website or at checkout in the future.

3. Order Processing and Dispatch

Orders are processed after order confirmation and payment verification, wherever applicable. Standard orders are usually dispatched within 24 to 48 working hours, subject to product availability and operational conditions.

·        Delivery timelines are counted from the date of pickup / dispatch and not from the date of order placement.

·        Sundays, public holidays, courier non-working days, weather disruptions, regional restrictions, strikes, lockdowns, or other events outside PHIMEDY’s control may affect delivery timelines.

·        Remote areas, hill locations, islands, defence areas, and low-serviceability pincodes may take longer than the estimated timelines mentioned below.

4. State-wise Estimated Delivery Timelines

The timelines below are realistic estimated delivery timelines for standard shipping. These timelines are indicative and may vary depending on courier partner performance, pincode serviceability, pickup location, and operational conditions.

Note: Delivery to remote pincodes, containment zones, restricted areas, islands, defence locations, hill stations, or areas impacted by weather or operational disruptions may take longer than the timeline mentioned above.

5. Cancellation Before Shipment

If you wish to cancel your order before it has been shipped, you may write to us at wecare@phimedy.com. If the order has not been handed over to the delivery partner, PHIMEDY will cancel the order and initiate the refund after internal order verification. Approved refunds will be initiated within 3-5 business days.

6. Cancellation After Shipment

If your order has already been shipped but has not yet been delivered, you may write to us at wecare@phimedy.com. If the delivery partner attempts delivery after your cancellation request, please do not accept the order. Once the product is returned to PHIMEDY by the delivery partner and verified internally, the refund will be initiated within 3-5 business days, subject to approval.

COD charges, wherever applicable, may not be refunded once the order is shipped unless the cancellation or delivery failure is due to an issue from PHIMEDY’s end.

7. Return Policy

Due to the nature of skincare, personal care, and hygiene-related products, PHIMEDY does not accept returns once an order has been delivered.

Products once delivered will not be taken back for return due to change of mind, product no longer required, wrong product selection by the customer, personal preference, dislike of texture/fragrance, or expectation of specific results.

However, if you receive a wrong product, damaged product, defective product, or product with a verified issue, PHIMEDY may offer a replacement or refund after internal assessment and approval.

8. Replacement Policy

Replacement requests will be considered only in the following cases:

·        Wrong product received

·        Damaged product received

·        Defective product received

·        Product issue verified by PHIMEDY after internal assessment

To raise a replacement request, please contact PHIMEDY within 5 business days of receiving the order at wecare@phimedy.com. Customers may be required to share the order ID, registered mobile number/email ID, product images, outer packaging images, invoice copy, and unboxing video if required for verification.

Replacement is subject to stock availability and approval from PHIMEDY’s internal team. If the same product is not available, PHIMEDY may offer an alternative product or refund, depending on the case.

9. Replacement / Refund Requests Will Not Be Accepted In The Following Cases

·        The product has been used, opened, altered, or tampered with.

·        The product is damaged due to misuse, mishandling, or overuse.

·        The original packaging, labels, price tags, invoice, freebies, or accessories are missing.

·        The product packaging is damaged after delivery by the customer.

·        Batch number, serial number, or product identification details are tampered with.

·        The issue is reported after the allowed request period.

·        The product was received as a free gift, sample, offer product, or promotional item.

·        The issue is related to personal preference, fragrance, texture, suitability, or expected results.

10. Refund Policy

Refunds will be processed only after PHIMEDY completes internal assessment and verification of the order, product condition, payment status, and delivery status.

Refunds may be approved in the following cases:

·        Order cancelled before shipment

·        Order cancelled after shipment and returned back to PHIMEDY by the delivery partner

·        Wrong, damaged, or defective product issue verified by PHIMEDY

·        Replacement not possible due to stock unavailability

·        Any other case approved by PHIMEDY after internal review

Once approved, refunds will be initiated within 3-5 business days. For prepaid orders, the refund will be processed to the original payment method. For Cash on Delivery orders, the refund will be processed through bank transfer to the bank details shared by the customer through email.

After PHIMEDY initiates the refund, the bank or payment provider may take additional time to reflect the amount in the customer’s account.

COD charges are generally non-refundable once the order is shipped or delivered, unless the refund is approved due to an issue from PHIMEDY’s end.

11. Damaged, Defective or Wrong Product Received

If you receive a damaged, defective, or wrong product, please contact PHIMEDY within 5 business days of delivery. Please share the following details for faster verification:

·        Order ID

·        Registered mobile number or email ID

·        Product images

·        Outer packaging images

·        Invoice copy

·        Unboxing video, if available or requested

Please do not dispose of the product or packaging until the verification process is completed. PHIMEDY will review the request internally and decide whether the case is eligible for replacement or refund.

12. Product and Pricing Information

PHIMEDY attempts to provide accurate product descriptions, product images, pricing, availability, and other information on the website. However, product images are for representation purposes only and may slightly differ from the actual product due to packaging updates, lighting, screen settings, or other factors.

In case of any pricing error, technical error, incorrect product information, or availability issue, PHIMEDY reserves the right to cancel the order, correct the information, or contact the customer for further confirmation. Prices and availability of products may change without prior notice at the sole discretion of PHIMEDY.

13. Policy Changes

PHIMEDY reserves the right to update, modify, or change this Shipping, Delivery, Cancellation, Return, Replacement and Refund Policy at any time without prior notice. The policy applicable at the time of placing the order will generally apply to that order unless changes are required due to legal, operational, or compliance reasons.

14. Contact Us

For any shipping, delivery, cancellation, replacement, or refund-related queries, please contact us at:

Email: wecare@phimedy.com

Brand: PHIMEDY